AMBC - Exceeding Client Expectations

AMBC Process for Outsourcing

The statement of Work: Professionals at AMBC will develop a statement of work tailored to your business, where the skills and responsibilities will be clearly defined. We will gather needed information to ensure your business's unique needs and challenges are considered. After we have the 100% approval from the client that this SOW is a carbon copy that could be easily applied to the client's business, we would proceed further to execute the solution.

Problem Management : Security Level & Resolution Goals:

At AMBC we have high client service standards. Our service Level agreement details the priorities given to issues and problems based on the categories. We have a distinct set of severity levels while addressing issues; this will be detailed in order to handle challenges and requests from the client within expected times.

Documentation and Repo rti ng:

AMBC's documentation and repo rti ng capabilities are world class standard. AMBC has been in the domain of documentation and training since its inception. The data will be available via FTP for client access at all times. Our repo rti ng systems ability to provide solution details is very high and will set no limits to measure solution success from the client end. Client will have all detailed information for finished work, delayed work and the basis of each action.

Tools Expertise:

Our tools and Technologies have been acquired and implemented, keeping in mind all our large SAP customers. In essence our approach is based on Industry's best practices for major SAP customers. We can assure that AMBC's environment will meet your standards of IT performance and excellence.

Continuous Education:

AMBC's most valuable assets are the skills of our consultants. AMBC's invests 10% of our gross revenues every year in training and ce rti fication programs for our consultants. Every year begins with consultants getting their training schedule for that year, senior & platinum level consultants get to pa rti cipate in both training and mentoring programs to develop management and leadership skills. On going skills development and research on new technologies is the corner stone for AMBC's educational division.

Recruitment & Retention:

Our hiring process and career guidance plans is one of the best in the Industry. Our employee programs are designed to make continuous efforts to retain our knowledgeable and skilled professionals on the team. In order to achieve this, consultant's offerings are reviewed every year. AMBC's HR department draws an ACE in this process.

Transition Expe rti se:

Our change management team will support you during this delicate procedure of moving an internal function out to AMBC. During this process our team will work effectively and consistently with your staff and managers through the transition.

Account Management:

AMBC's account management process is rigorous, accountable and extremely responsive. These are the few things we promise to all our customers who outsource with us.

One SPOC – A dedicated single point of contact with a Local phone number to assist your team.

Contractual & Operational Support – Expert assistance in preparing your business and IT environment for the outsourcing engagement, and the on going operational maintenance of your environment.

Expert Solution Architecture – Industry's Best practice driven strategy that will design and architect a cost – effective solution customized to your unique needs.

Technology Mentorship & Partner ship - Pool in the right resources to enable technology innovation and your team the best –in-class recommendations on how to keep your operations secure, productive and highly efficient.

Value added Services:

AMBC is a full fledged IT consulting company for high quality, cost effective strategic IT solutions. We can assure that all services would align with all of your IT support needs within the expectation of time and budget, with utmost customer care.

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